Effective Date: June 16, 2026
Last Updated: June 16, 2026
By accessing and using the balanced-moon.com website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
balanced-moon.com provides pet care and animal wellness services including grooming, wellness consultations, behavioral training, nutritional planning, therapeutic massage, and enrichment programs. All services are provided for general care and wellness purposes only.
Our services are not veterinary medical services and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. For medical concerns or emergencies, you must consult a licensed veterinary professional. We do not provide emergency services.
When you submit a booking request through our website, you are requesting an appointment that is subject to confirmation. We will contact you to finalize the details. Appointments are not confirmed until you receive direct confirmation from us.
If you need to cancel or reschedule an appointment, please contact us as soon as possible. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.
Prices for services are listed in Australian Dollars (AUD) and are subject to change without notice. Payment is due at the time of service unless other arrangements have been made in advance. We accept various payment methods as communicated during the booking process.
By using our services, you confirm that:
While we take every reasonable precaution to ensure the safety and wellbeing of pets in our care, we cannot be held liable for injuries, illnesses, or incidents that may occur despite our best efforts. Individual results from our services may vary, and we make no guarantees regarding specific outcomes.
Our maximum liability for any claim arising from our services is limited to the amount paid for the specific service in question.
All content on this website, including text, graphics, logos, images, and software, is the property of balanced-moon.com and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit written permission.
You agree not to:
Your use of our website and services is also governed by our Privacy Policy. Please review that document to understand how we collect, use, and protect your personal information.
Our website may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of external sites. Accessing third-party links is at your own risk.
We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes are posted constitutes acceptance of the modified terms.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.
These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
If you have questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: 247 Brunswick Street, Fitzroy, Victoria 3065, Melbourne, Australia