Privacy Policy

Effective Date: June 16, 2026

Last Updated: June 16, 2026

Introduction

This Privacy Policy explains how balanced-moon.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to ensuring that your privacy is protected and that we handle your data responsibly.

Information We Collect

We may collect the following types of information:

Personal identification information including name and email address
Information about your pets including species, breed, age, and health considerations
Service preferences and booking history
Communication records when you contact us
Technical information including IP address, browser type, and device information
Cookie data and usage statistics

How We Use Your Information

We use the information we collect for the following purposes:

To provide and deliver the services you request
To communicate with you regarding appointments, confirmations, and service updates
To improve our services and develop new offerings
To personalize your experience on our website
To analyze usage patterns and optimize website performance
To comply with legal obligations and resolve disputes

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your data is stored on secure servers located in Australia and is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
When required by law or to respond to legal processes
To protect the rights, property, or safety of our business, our customers, or others
In connection with a business transfer, merger, or acquisition

Your Rights

You have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to object to or restrict certain processing activities
The right to data portability
The right to withdraw consent at any time

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please refer to our Cookies Policy for detailed information about how we use cookies.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 247 Brunswick Street, Fitzroy, Victoria 3065, Melbourne, Australia