GDPR Compliance Statement

Effective Date: June 16, 2026

Our Commitment to Data Protection

Although balanced-moon.com operates primarily in Australia, we recognize the importance of the General Data Protection Regulation (GDPR) and are committed to protecting the privacy rights of all individuals, including those in the European Union and European Economic Area.

Legal Basis for Processing

We process personal data under the following legal bases:

  • Consent: When you voluntarily provide information through our forms or subscribe to communications
  • Contract: When necessary to fulfill service agreements and bookings
  • Legitimate Interests: For business operations, service improvement, and security purposes
  • Legal Obligation: When required to comply with applicable laws and regulations

Your GDPR Rights

If you are located in the EU or EEA, you have the following rights regarding your personal data:

  • Right to Access: You may request a copy of the personal data we hold about you
  • Right to Rectification: You may request correction of inaccurate or incomplete data
  • Right to Erasure: You may request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: You may request that we limit how we use your data
  • Right to Data Portability: You may request your data in a structured, machine-readable format
  • Right to Object: You may object to certain types of processing, including direct marketing
  • Right to Withdraw Consent: You may withdraw previously given consent at any time
  • Right to Lodge a Complaint: You may file a complaint with your local data protection authority

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

As we operate in Australia, personal data from EU residents may be transferred outside the European Economic Area. We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Protection Officer

For questions about how we process your personal data or to exercise your GDPR rights, you may contact us at:

Email: [email protected]
Address: 247 Brunswick Street, Fitzroy, Victoria 3065, Melbourne, Australia

Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

Updates to This Statement

We may update this GDPR compliance statement from time to time. Any changes will be posted on this page with an updated effective date.